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Delivery & Returns
Ryan & O’Donnell / Delivery & Returns

Shipping Explained

We offer the option of Free Shipping on all UK orders ONLY. Free Shipping orders are sent by Royal Mail. This service will be sent by recorded delivery.

Please note that you may be liable for delivery costs should you order and return several pairs within a 28 day period.

If you would prefer to contact us over the phone to make an order then please call us on:

UK/European/World Customers: +44 (0) 1592 775666

United Kingdom

Free Shipping via Royal Mail recorded delivery for all UK orders.

Delivery: 5 to 7 working days

Tracked service – yes

If you require next day delivery please contact the office on 01592 775 666.

Delivery surcharges may apply to some areas in the highlands. You will be notified if this is the case.


Delivery charge of £12 per item bought and is sent by International Royal Mail. All delivery charges will be clearly shown at check out.

Delivery: 5 to 10 working days

Tracked service – no (sent royal mail signed for)

If you require next day delivery please contact the office on 01592 775 666.


Delivery charge of £15 per item bought and is sent by Fedex / Royal mail International signed for [this is dependant on country]. This delivery will require a signature by the receiver. All delivery charges will be clearly shown at checkout.

Delivery: Around 7 working days [*Please note: if in the USA this will take 3 days only]

Tracked service – Yes

Fedex Courier Service Worldwide:

Please mark the order as urgent. We will contact you if there is an surcharge.

3 working days

Tracking service available

*Delivery surcharges may apply to certain countries. You will be notified if this is the case.

Customs charges outside the EU

Taxes, custom charges and import duties may apply to deliveries to countries outside of the EU. If they apply they will need to be paid before the parcel will be released for delivery Please note that you will need to meet any additional charges for customs clearance; we have no control over these charges and cannot predict what they may be. As customs policies vary from country to country, please contact your local Tax or Customs office for further details.

Like all international retailers, we can take no responsibility for such taxes, or for any goods seized by import authorities due to local regulations, such as concerning organic matter or weaponry. We endeavour to do our best to describe shipments in customs-friendly terms and to avoid shipping items to countries where problem issues may arise (e.g. we do not ship sealskin sporrans to the US.) But ultimate responsibility must lie with the customer and if you are in any doubt, please check with your local authorities before placing any order.

Returns Policy

We hope that you are happy with your purchases.

PLEASE NOTE: We are aware many people are buying shoes as Christmas presents so we will be extending our returns policy until 25th January 2015 for purchases bought before 25th December.

From the date of shipment, you have 28 days to evaluate your purchase. Provided it has not been damaged, used or worn (other than to try on for size) and no labels have been removed, you may return it in its original packaging for a full refund, or exchange at your discretion.

We will only pay the return delivery charges when a product is faulty or damaged. For all other returns you will be responsible for all return costs, including any re-importation duties or other taxes.

Please follow these instructions for returning items

If you do wish to return an item, please email info@ryanandodonnell.com to make arrangements before sending it. We will issue you with a returns number, which must be quoted on the box and on a packing slip within. All returns must be clearly marked Childs shoes.

Send the item back to us including a note with the returns number we issued you along with your contact details and postal order for return postage if it is a faulty return.

When returning an item we strongly suggest you get a certificate of posting from the Post Office when you send an item back and therefore they should be sent by recorded delivery. Please keep your certificate or postage/receipt.

Return to-

Ryan & O’Donnell returns

Unit 3 Newark Road South
Eastfield Industrial Estate

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